M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.
Job Description
The Customer Service Assistant at M.J. Bale plays a crucial role in ensuring an exceptional customer experience. Key responsibilities for this position include:
Assisting customers in a professional and friendly manner, both in person and over the phone
Processing customer orders, exchanges, and returns with accuracy and efficiency
Providing product information, styling advice, and assistance with garment fittings
Resolving customer complaints and concerns to ensure satisfaction
Maintaining a clean and organized store environment to enhance the overall customer experience
Collaborating with the sales team to meet and exceed sales targets
Utilizing the company's systems to efficiently manage inventory and fulfill customer requests
The ideal candidate will have strong communication skills, a passion for delivering outstanding service, and the ability to work effectively in a fast-paced retail environment.
Desired Skills and Experience
Required skills
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to work effectively in a team environment
Problem-solving and conflict resolution abilities
Proficiency in using customer service software and systems
Attention to detail and accuracy in handling customer inquiries
Required experiences
Prior experience in a customer service role, preferably in the retail industry
Demonstrated success in meeting or exceeding customer satisfaction targets
Experience with processing transactions and managing customer orders
Familiarity with garment care instructions and product knowledge (specifically menswear)
Working knowledge of inventory management and stock control procedures
