M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.
Job Description
The Customer Experience Assistant at M.J. Bale plays a vital role in ensuring exceptional service delivery and maintaining high customer satisfaction levels. This position involves various responsibilities and tasks, including:
Providing excellent customer service by assisting customers with inquiries, product information, and purchase processes
Responding to customer feedback and resolving any issues or concerns in a professional and timely manner
Assisting with managing and processing customer orders, exchanges, and returns
Collaborating with the sales team to ensure a seamless customer experience throughout their journey
Maintaining a clean and organized store environment to enhance the overall customer experience
Supporting marketing initiatives and events to promote brand awareness and engage with customers effectively
Participating in product knowledge training sessions to stay updated on M.J. Bale's offerings
Contributing to the development of strategies aimed at improving overall customer satisfaction and loyalty
Desired Skills and Experience
Required skills
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to work effectively in a team environment
Proficiency in using customer relationship management (CRM) software
Demonstrated problem-solving abilities
Attention to detail and accuracy
Adaptability and flexibility in a fast-paced retail environment
Required experiences
Prior experience in a customer service role, preferably within the retail industry
Understanding of sales processes and techniques
Familiarity with men's fashion and apparel is advantageous
